The Outlook 2002 QUICK Source Learning Series will show you the basics of how to use Outlook 2002. The QUICK Source Learning Series combines three levels of training: Teaching, Trying, and Testing. The teaching section includes high-quality video so you are able to see what the instructor is teaching you to do. The trying section allows you to practice what you have learned right in our program. There is no need to switch between our software and Outlook 2002. The testing section involves a variety of test questions with immediate feedback. Trainers can track users’ progress, view test scores, and print out reports.

• GETTING STARTED
  • Starting and Exiting
  • Parts of the Outlook Window
  • Using the Outlook Bar
  • Using Outlook Bar Groups and Shortcuts
  • Displaying and Hiding folders
  • Creating a Folder
  • Moving or Copying an Item to Another Folder
  • Deleting an Item and Retrieving a Deleted Item
• E-MAIL
  • Creating a Message
  • Reading a New Message
  • Opening or Saving an Attachment
  • Saving a Draft of a Message
  • Replying to a Message
  • Forwarding a Message
  • Printing a Message
  • Sending and Receiving Messages
  • Sorting Messages
• MAIL EXTRAS
  • Formatting Text
  • Attaching a File
  • Inserting a Hyperlink
  • Using Word as Outlook Editor
  • Using Stationery
  • Adding a Signature
  • Flagging a Message
  • Setting up Read and Delivery Receipts
  • Changing the Default Message Format
• CALENDAR
  • Scheduling an Appointment
  • Make an Appointment Recurring
  • Scheduling an All-Day Event
  • Using Reminders
  • Scheduling a Meeting
  • Creating a Group Schedule
  • Customizing Group Schedules
  • Making Schedule Changes
  • Printing a Calendar
• CONTACTS
  • Creating a Contact
  • Entering Personal Information for a Contact
  • Using “Friendly” Names
  • Finding a Contact
  • Creating a Message from a
  • Contact
  • Working with a Contact
  • Changing Contacts View
  • Creating a Distribution List
  • Viewing Activities for a Contact
• TASKS AND NOTES
  • Creating a Task
  • Assigning a Task
  • Setting a Due Date and Start Date
  • Setting and Clearing a Reminder
  • Scheduling Time to Complete a Task
  • Making a Task Recurring
  • Working with Tasks
  • Creating a Note
  • Changing the Look of a Note
• OFFICE TOOLS
  • Recording Information in the Journal
  • Working with Journal Entries
  • Searching for Items
  • Speech Recognition
  • Handwriting Recognition
  • Customizing Outlook Today
  • Customize Menus and Toolbars
  • Customizing Options
  • Filtering Junk Mail
• GETTING HELP
  • Using the Ask the Question Box
  • Using the Office Assistant
  • Hiding or Turning off the Assistant
  • Changing the Assistant
  • Using Help without the Office Assistant
  • Smart Tags
  • Screen Tips
  • Printing a Help Topic
  • Web Help

• (O02B1) Getting Started
• (O02B2) E-Mail
• (O02B3) Mail Extras
• (O02B4) Calendar
• (O02B5) Contacts
• (O02B6) Tasks and Notes
• (O02B7) Office Tools
• (O02B8) Getting Help

• Microsoft Outlook 2002 Basic