The Outlook 2003 QUICK Source Learning Series will show you the basics of how to use Outlook 2003. The QUICK Source Learning Series combines three levels of training: Teaching, Trying, and Testing. The teaching section includes high-quality video so you are able to see what the instructor is teaching you to do. The trying section allows you to practice what you have learned right in our program. There is no need to switch between our software and Outlook 2003. The testing section involves a variety of test questions with immediate feedback. Trainers can track users’ progress, view test scores, and print out reports.

• Getting Started
  • Starting and Exiting Outlook
  • Identifying the Parts of the Outlook Window
  • Using the Navigation Pane
  • Using the Go Menu
  • Creating a New Folder
  • Working with Folders
  • Using the Favorite Folders Pane
  • Using Shortcuts
  • Moving and Copying Items to Another Folder
  • Deleting an Item and Retrieving a Deleted Item
• E-mail
  • Using the Reading Pane
  • Reading and Previewing Messages
  • Creating a Message
  • Formatting Message Text
  • Checking Spelling
  • Saving a Draft of a Message
  • Replying To or Forwarding a Message
  • Opening or Saving an Attachment
  • Sorting Messages
  • Printing a Message
• Mail Extras
  • Using Search Folders
  • Attaching a File
  • Inserting a Hyperlink
  • Using Stationery
  • Adding a Signature
  • Working with Desktop Alerts
  • Flagging Messages
  • Setting Message Importance and Sensitivity
  • Setting up Read and Delivery Receipts
• Calendar
  • Scheduling an Appointment
  • Making an Appointment Recurring
  • Scheduling a Meeting
  • Responding to a Meeting Request
  • Using Reminders
  • Creating a Group Schedule
  • Creating Additional Calendars
  • Viewing Calendars
  • Printing a Calendar
• Contacts and Journal
  • Creating a Contact
  • Adding a Picture to a Contact
  • Finding a Contact
  • Sending a Message to a Contact
  • Viewing Activities for a Contact
  • Creating a Distribution List
  • Viewing and Sorting Contacts
  • Recording Information in the Journal
  • Working with Journal Entries
• Tasks and Notes
  • Creating a Task
  • Assigning a Task
  • Responding to a Task Request
  • Making a Task Recurring
  • Changing Task Status
  • Sending a Status Report for a Task
  • Viewing and Sorting Tasks
  • Creating a Note
  • E-mailing Notes
• Office Tools
  • Searching for Items
  • Filtering Items
  • Viewing a Web Page in Outlook
  • Using the Research Task Pane
  • Using the Office Clipboard
  • Using Person Names Smart Tags
  • Sending an Instant Message
• Getting Help
  • Using the Type a Question for Help Box
  • Using the Office Assistant
  • Hiding and Turning Off the Assistant
  • Changing the Assistant
  • Using the Outlook Help Task Pane
  • Getting Help from Office Online
  • Getting Help in a Dialog Box
  • Printing a Help Topic

• O03B1 - Getting Started
• O03B2 - E-Mail
• O03B3 - Mail Extras
• O03B4 - Calendar
• O03B5 - Contacts
• O03B6 - Tasks and Notes
• O03B7 - Office Tools
• O03B8 - Getting Help

• Microsoft Outlook 2003 Basic